Specialist transportation + Contract warehousing and fulfilment
If you were to analyse the DNA of our company, it would be best summed up by the following: Friendly, Helpful, Hard-working, Professional, Honest, and totally committed to Customer Service.
These tenets underpin our entire operation and have provided the building blocks of which we have grown the company. As the integrity of the operation is vital to maintaining the above, we feel we have a created an ethos by which the company stands.
Once on-board, customers tend to stay with us for extended periods of time. We build strong and enduring relationships, and these have stood us in good stead throughout the years. We never take the short-term view in any business decision.
This approach, more than anything else, has resulted in the success we have enjoyed in the last 20+ years. Having a compact management team helps reinforce these beliefs and maintains the strong platform on which we have grown.
WHAT OUR CUSTOMERS THINK
‘Brilliant service as always. It’s an absolute pleasure to move these machines and work with your teams and not have the headache of what could go wrong that I have had in the past with our suppliers.’
‘The team at Paul Ponsonby have been a pleasure to work with always handling enquiries with the upmost speed and professionalism. Whenever I have any problems or issues, they manage to find the best solution for all parties and ensures that my customers are happy and serviced at all times.’
‘I genuinely think there is no job that you guys can’t do, and no request too small or too silly that they won’t assist our team with, and as well as this, they always give the highest service in everything they do.’
‘We are very pleased with the team’s performance and attitude regarding our relationship with SH. They always give us the time and respect with any issues that we have or need to overcome. We feel we can trust the team to see through tasks to the end and keep a clear and precise record of any issues we have had to deal with.
It is great for us to have a team to contact and peace of mind that the job is done to a high standard.’
‘The team at Paul Ponsonby have been a pleasure to work with always handling enquiries with the upmost speed and professionalism. Whenever I have any problems or issues, they manage to find the best solution for all parties and ensures that my customers are happy and serviced at all times.
They have also been extremely helpful and knowledgeable about warehousing and logistics and have used this knowledge to solve many complicated problems with my orders/customers (most of which are based in Middle East/Africa and have very complicated requirements) whilst retaining a cheerful and happy demeanour.’
‘Both HP personnel on Site and Royal Bank staff were very impressed by the extremely efficient and professional service they provided, we all thought they were the best Transport Company that HP have ever used and we would be delighted if they were used for all future deliveries.’
‘A quick note to pass on my appreciation of the work done by Tony and Matthew at this event yesterday; it was all done very efficiently and without fuss. Also, as some of the equipment provided by the Hotel was not as promised, they had to improvise in order to meet our requirements and the need for customer confidentiality. This was achieved successfully without any inconvenience to anyone.’
‘May I say first of all that your guys were brilliant at Ipswich – everything went smooth as silk and the service was entirely professional. It is such a comfort to know that there is a good supporting team. Thanks so very much.’
New ecommerce software – Mintsoft goes live!
We have recently invested in an ecommerce and fulfilment software called Mintsoft. Access Mintsoft has over 60 marketplaces, 80 direct courier and numerous multi-courier integrations, helping us manage the entire order process and ensure that we have accurate visibility of stock levels across multiple marketplaces.
Our Elephant Pump goes live!
By partnering with AquaAid in this initiative, we have helped build a safe water resource capable of producing up to 10,000 litres of potable water per day, to upwards of 300 people within the community, who are now able to collect clean drinking water and water for productive use every day.